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Public Health Subject Matter Expert (SME)

About Bramcolm, LLC

Founded in 2003, Bramcolm, LLC has been at the forefront of IT solutions for two decades, consistently delivering cutting-edge services tailored to meet the evolving needs of businesses. Based in Indianapolis, IN, our boutique firm has built a reputation for excellence in the IT services and consulting industry.

At Bramcolm, we are committed to leveraging advanced technologies such as AI, machine learning, and cloud computing to deliver efficient, scalable, and user-friendly solutions. Our collaborative approach involves working closely with clients to understand their unique needs and tailor our services accordingly. We value creativity, agility, and excellence, fostering a culture that encourages continuous learning and growth.

Position Summary

The Public Health SME will provide deep subject matter expertise to support the Salesforce Public Sector Solutions (PSS) & Data Analytics implementation for the State Department of Public Health, Office of Local and Regional Health (OLRH). This individual will serve as a bridge between public health practice and technology, ensuring that the Salesforce platform reflects the real world needs of local and regional public health agencies.

Success in this role requires not only technical understanding of public health programs but also a high degree of empathy, collaboration, and cultural competence. The ideal candidate will work closely with diverse stakeholders including state officials, local health departments, and implementation partners, with the ability to listen actively, build consensus, and translate program needs into actionable system designs.

Key Responsibilities

Public Health Program Expertise

  • Serve as a trusted expert on local public health programs, policies, and operations within Massachusetts
  • Translate DPH OLRH programmatic goals, regulations, and data collection requirements into system specifications
  • Ensure that system design supports the core tenets of OLRH’s Framework for Local Public Health
  • Align system requirements with statutory requirements and reporting obligations

Salesforce Project Collaboration

  • Collaborate with Business Analysts, Product Managers, and Developers to co-design user stories and workflows
  • Participate in agile sprint ceremonies to ensure platform development remains aligned with OLRH needs
  • Guide the structuring of case management and service tracking modules in Salesforce
  • Ensure public health relevance and accuracy in all system implementations

Change Management & Training

  • Support training content development for local public health staff and OLRH personnel
  • Participate in knowledge transfer sessions and stakeholder briefings
  • Promote system adoption by helping end users connect system features to their daily responsibilities
  • Represent the public health perspective during system decisions and implementations

Stakeholder Engagement

  • Work directly with OLRH program directors, local public health authorities, and community partners
  • Gather feedback, clarify needs, and co-develop solutions with stakeholders
  • Act as a champion for the local public health perspective during technical discussions

Required Qualifications

  • Experience supporting technology modernization efforts in public health settings
  • Minimum 5 years of experience working in or with state/local public health agencies (preferably Massachusetts)
  • Demonstrated understanding of local board of health operations, public health assessments, and service delivery
  • Strong communication skills and ability to collaborate across technical and non-technical teams

Preferred Qualifications

  • Master’s or Doctoral degree in Public Health, Epidemiology, Environmental Health, or a related field
  • Familiarity with Salesforce Public Sector Solutions (PSS) or prior involvement in a Salesforce implementation
  • Knowledge of Massachusetts public health systems, laws (e.g., M.G.L. c.111), and OLRH strategic priorities
  • Strong understanding of Massachusetts’ Blueprint for Public Health Excellence

Location & Requirements

  • Location: Boston, MA (Hybrid work model)
  • Must be legally authorized to work in the United States
  • Must pass background check
  • Must pass Criminal background check
  • Must pass CORI check for CJIS Certification

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